Shipping policy

This policy explains where we ship, what it costs, how long delivery takes and what happens if something goes wrong on the way.

1. Where we ship and what it costs

Destination	Shipping cost	Delivery time
United States	Free	7–10 business days
Canada	Free	7–10 business days

Free shipping applies to both machines, the Roborock Qrevo 2 Pro and the Roborock F25 Ultra Steam Gen 2. The total you pay is shown at checkout before you confirm the order.

2. Only the United States and Canada

We ship to US and Canadian addresses only. Our prices, warranty and returns are set up for these two countries.

3. Processing and dispatch

Business days are Monday to Friday, excluding public holidays. If an order is going to take longer than 10 business days to arrive, we email you before it ships so you can choose to wait or cancel for a full refund.

4. Packaging

Each machine ships in its original Roborock box, packed in a shipping carton. The free gift that comes with the Qrevo 2 Pro (genuine Roborock Dust Bag ×6 and Roborock Mop Cloth ×4) is packed in the same shipment.

5. Tracking

As soon as your order leaves us you receive an email with the carrier and tracking number. If you order both machines, they may arrive in separate parcels, each with its own tracking number.

6. Import duties and taxes (Canada)

The total shown at checkout includes applicable taxes and import duties for orders shipped to Canada. No additional fees are charged upon delivery.

7. Address changes and cancellations

Contact us as soon as possible if you need to change the delivery address or cancel. We can change or cancel an order until it has been dispatched.

8. Delays, loss and damage in transit

Carrier delays, severe weather and public holidays can push delivery past the usual window; we keep you updated by email when that happens. If tracking shows no movement for an extended period, or the machine arrives damaged, contact us within 48 hours of delivery with your order number and photos of the box and the machine. We replace it or refund you in full.

9. Contact

Daily Vac is an independent retailer. Roborock is a trademark of its owner and identifies the products. We are not affiliated with, endorsed by, or sponsored by Roborock. The warranty on units we sell is provided by Daily Vac, not by Roborock.