Contact

We answer every message. For a question about an order, please include your order number so we can find it straight away.

Daily Vac customer care
Email: support@dailyvacshop.com
Phone: +1 (205) 464-0085
Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)
Address: 515 43rd St, Tuscaloosa, AL 35405, United States
Website: https://dailyvacshop.com

Before you write
Which machine? The Qrevo 2 Pro is a robot that vacuums and mops on its own; the F25 Ultra Steam Gen 2 is a wet and dry vacuum mop with steam that you push. See the side-by-side comparison.
Where is my order? The tracking link is in your dispatch email. Orders arrive in 7–10 business days.
Condition: see what open box, never used means.
Returns: 30 days from delivery — see our returns policy.
A fault: see the 1-year warranty and include a short video of the problem.
Daily Vac is an independent retailer. Roborock is a trademark of its owner and identifies the products. We are not affiliated with, endorsed by, or sponsored by Roborock. The warranty on units we sell is provided by Daily Vac, not by Roborock.