Refund policy

Last updated: October 8, 2026

If a machine is not right for you, you can send it back. This policy sets out how returns work, what condition the machine needs to be in, and how refunds are paid. A fault that appears after the return window is covered by our 1-year warranty.

1. Return window

You can start a return within 30 days of the delivery date shown in your tracking.

2. Condition of the returned machine

You may use the machine to try it. To be accepted, it must come back:

• with everything listed under In the box on its product page, including the dock;
• clean, with the water tanks emptied and dried and the dust bin emptied;
• undamaged, without scratches or dents;
• securely packed, ideally in the box it arrived in.

If you return the Qrevo 2 Pro, please send back the items from its free gift that you have not used. Gift items you have already used do not need to come back, and we do not deduct anything for them.

No restocking fee is charged.

3. How to start a return

1. Email support@dailyvacshop.com with your order number and the reason for the return.
2. We reply with the return address and instructions.
3. Pack the machine securely and send it back. Please do not send anything before you hear from us.

4. Return shipping costs

Customers are responsible for return shipping costs for change-of-mind returns. If the item arrived damaged, faulty, incomplete or incorrect, Daily Vac covers the return shipping costs.

5. Refunds

Once the machine arrives back and has been inspected, we email you and refund the original payment method. Your bank or card issuer may take a few more business days to show it.

6. Damaged on arrival, faulty, incomplete or not as described

If the machine arrives damaged, does not work, is missing an item from the list (or from the free gift that comes with the Qrevo 2 Pro), or is not what the listing describes, contact us within 30 days of delivery with your order number and photos or a short video. We replace it or refund you in full, including any shipping you paid, and we cover the cost of sending it back. This does not affect your statutory rights.

7. After 30 days

A fault that appears after the return window is handled under our 1-year limited warranty.

8. Contact

Daily Vac is an independent retailer. Roborock is a trademark of its owner and identifies the products. We are not affiliated with, endorsed by, or sponsored by Roborock. The warranty on units we sell is provided by Daily Vac, not by Roborock.