1-year limited warranty

Last updated: October 8, 2026

Every open-box Roborock machine we sell — the Qrevo 2 Pro and the F25 Ultra Steam Gen 2 — comes with a 1-year limited warranty provided by Daily Vac. This page explains what it covers, what it does not, and how to make a claim.

1. Who provides this warranty

This warranty is given by [LEGAL BUSINESS NAME], trading as Daily Vac. It is not a Roborock warranty. Because the machine is an open-box unit sold by an independent retailer, Roborock’s own manufacturer warranty may not apply to it; our warranty is the cover you can rely on.

2. How long it lasts

The warranty runs for 12 months from the delivery date shown in your tracking. It covers the original purchaser and is not transferable. A repaired or replacement machine is covered for the remainder of the original 12 months, or 90 days, whichever is longer.

3. What is covered

Faults in materials or workmanship that stop the machine or its dock working as the manufacturer intends, under normal household use. Examples: the machine not powering on or charging on its dock; the Qrevo 2 Pro’s dock not washing or drying the mops or not emptying the dust; the F25 Ultra Steam Gen 2 not producing steam or hot water, or its self-cleaning cycle not running; brushes, rollers or mops not turning; or the controls and electronics failing.

4. What is not covered

• Normal wear, and cosmetic wear from use.
• Damage from accidents, drops, misuse, or not following the Roborock user manual.
• Use on surfaces the manual says not to clean, use with cleaning solutions the manual does not allow, or commercial use.
• Repairs, modifications or parts not authorised by us.
• Consumables and wear parts: dust bags, mop cloths, filters, brushes and the brush roller — including the dust bags and mop cloths in the free gift.
• Damage in transit — this is handled under our shipping policy (report it within 48 hours of delivery).

5. How to make a claim

1. Email support@dailyvacshop.com with your order number, a description of the fault, and a short video or photos showing it.
2. We reply within [RESPONSE TIME] and may suggest a few checks first.
3. If the fault is covered, we send a prepaid shipping label for addresses in the United States and Canada. Pack the machine and its dock securely, with the water tanks emptied and dry.
4. Once we have inspected it, we repair it, replace it with an equivalent unit, or refund the price you paid, at our choice. We aim to complete this within [TURNAROUND TIME] of receiving the machine.

6. If no fault is found

If we find no fault, or the problem is not covered, we tell you before doing anything else and return the machine to you. [NO-FAULT RETURN SHIPPING TERMS]

7. Your legal rights

This warranty is in addition to, and does not limit, any rights you have under the consumer protection laws of your state, province or territory.

8. Contact

Daily Vac is an independent retailer. Roborock is a trademark of its owner and identifies the products. We are not affiliated with, endorsed by, or sponsored by Roborock. The warranty on units we sell is provided by Daily Vac, not by Roborock.